Greater Knoxville Chapter

SCORE, America's Counselors to Small Business, is a volunteer organization that does free counseling for entrepreneurs starting their own business and free consulting to small business with problems of any type. The Greater Knoxville SCORE chapter has over 30 counselors who have volunteered to do this work free of charge. What type of people are they? Does their background qualify them to do this counseling and consulting? Here is a brief description of some of these volunteers:

Mike Baltzell - Mr. Baltzell retired from Alcoa after 34 years in the Primary Aluminum industry. He served in a number of senior management positions including President of Primary Development and President of Alcoa of Australia for Alcoa, President of Primary Aluminum and Senior Vice President of the Eastalco smelter for Alumax Aluminum. Mr. Baltzell holds a BES from Johns Hopkins University in Industrial Engineering and Operations research and an MSc in Operations Research from George Washington University. He has extensive experience in business operations management including process improvement and quality systems.

Larry Byrkit -[ON INACTIVE STATUS] Retired after 22 years as President & CEO of Union Planters Bank of the Tennessee Valley. Mr. Byrkit started his career in various management positions in the banking industry in central Illinois and the greater Cincinnati area prior to moving to East Tennessee in 1982. His extensive background in "Turnaround Management", reorganization, and lending made his bank a consistent top performing financial institution in Tennessee. He has a degree in Business Administration from Millikin University, attended the Wisconsin School of Banking, the Commercial Lending School at the University of Oklahoma, and he is a past member of the Society of Real Estate Appraisers. He has served on several boards and is a past president of the Chamber of Commerce.

Gerald Carlson - During his industrial career, Dr. Carlson, was a member of S.C.Johnson's worldwide R&D executive committee and led three of Johnson's four R&D divisions. Prior to working in industry he was an Assistant Professor of Medicine & Biochemistry at Mayo Clinic. In addition to volunteering his time with SCORE, he is the managing partner of a consulting practice and is affiliated with two other consulting practices that focus on new business development, new product development, technology transfer, and intellectual property management. Dr. Carlson also serves as an advisor to various incubator and technology centers locally as well as nationally. Additionally he is an invited lecturer at the University of Tennessee in the Law School and the Engineering MS/MBA program

Ray Cavender- [ON INACTIVE STATUS] A native of East Tennessee, graduated from Tennessee Tech with a degree in Business Management. He has over 30 years of textile and apparel management experience most of which was with Levi Strauss & CO. After joining LS&CO in 1968 he held several management positions including Quality Assurance, Contractor Management, Plant & Distribution Management. In 1980 he moved to San Francisco and became Director of Operations for the Mens Sportswear Division of Levi's. In his last position he was responsible for the sourcing of all Levi products produced in Mexico, Caribbean,& Central America. He retired in 1997 from Levi's and for a short time did consulting engagements for textile and apparel firms interested in offshore manufacturing then returned to East Tennessee in 2004.

Chuck Christiansen - General Management, Executive: P&L responsibility for manufacturing facilities in areas of metal stampings, cold heading & forming, impact extrusion, plastic injection molding & extrusion, assembly, distribution & warehousing. Owner of several small retail firms. Particularly skilled & adept at "Turn Around Management". Several years [over 15] experience in Sales & Marketing. Owned a screw & washer assembly operation. Owned retail establishments ranging from mail order to gift shop to camping trailer distribution. Consultant for Reorganization, Strategic Planning, and Business Planning. International Executive Service Corps volunteer with completed assignments in Macedonia [1 seven month assignment] , Kazakhstan [3 assignments, 1 month, 3 months, 4 months] & 1 assignment Tajikistan [3 months]Education: Rockford School of Business, Rockford, Illinois with accounting degree. Many courses and seminars in management, marketing, personnel & human relations. Extensive experience in third world countries as volunteer adviser to companies converting from planned economy to market economy in all areas of industry; retail, wholesale, distribution, manufacturing, service, communications, transportation, agriculture

Jennifer Cole - Jennifer Cole is an Industrial Engineer by education, experience, and nature. For over twenty years, she has implemented process improvements and performed cost analyses in the manufacturing sector. While she spent some time in the food and garment industries, most of her experience has been in the extremely challenging automotive supply base. She is also a partner in a small candy manufacturing business, which gives her opportunity to use her skills in her own company as well as eat lots of candy. When not busy with work or business, she enjoys 5Sing her home, hiking, reading, and spoiling her dog.

Jeanne Daly -

A. Herman Gerbig Jr. - Graduated from Southern Illinois University with a degree in Economics, did graduate work in accounting and marketing. Worked for a casualty insurance company as an underwriter. Later worked in the finance departments of International Harvester and Magnavox, which was purchased by North American Philips. After retiring, with 34 years, from Philips did consulting for them on the closing of two divisions.

Don Griffin - has a commendable history of building substantial shareholder value in turnaround assignments as CEO or president of several manufacturing organizations. He has extensive experience in multi-plant operations producing products to exacting specifications in the pharmaceutical packaging, personal care, cosmetics and food container markets. He has served in two organizations as CFO and has in depth knowledge of activity based cost accounting and budgeting systems. He has been involved his entire career in the application of information technology to the manufacturing process. Don graduated from Purdue University's Krannert School of Management with a Master of Science in Industrial Administration.

Ed Harless - has over 30 years of diverse business experience in the Health Care and Marketing Services industries. He recently retired from ADVO, Inc, the nation's largest full service targeted direct mail marketing services company, as Executive Vice President and Chief Administrative Officer. He held various positions at life science company Aventis Bio-Services, including Senior Vice President and General Manager, and has held senior human resources and general management positions with American Hospital Supply Corporation, Revlon Healthcare, and Pilkington Barnes-Hind. He has had hands on experience in new business start-ups and business turnarounds. Primary skills are general management, customer service and logistics, human resources, and business planning. He earned a Bachelor of Science degree from Purdue University and a Master of Business Administration from Pepperdine University. He has served as a Director for the Hartford Arts council, and, as a veteran of the U.S. Navy, is an active member of the American Legion

Mark Harris - [ON INACTIVE STATUS] has degrees from the University of Illinois and Roosevelt University. Handled all the administrative functions of the Silver Furniture Company. In later years the firm began importing and he managed this segment, which became 60% of the total business. Is head of the allocation committee which decides where money raised by the Jewish Federation is distributed. Is member of the Jewish Social Service Committee. Was past Chair of the Board of the Hesca Amuna Synagogue and the Campaign Chairman of the Jewish Federation.

Richard Jenkins -25 years experience in Business to Business (B to B) Product Management and Marketing with various Document Communication Systems providers including Moore Business Forms Corporation and Standard Register. Primary skills include market identification, market and strategic planning, product development, introduction, and management. Other skills include creating Business and Marketing plans, trending and projection, collateral creation and design, direct mail campaigns, and trade show design and management.

Larry Jones - Over 36 years in engineering and technical disciplines, managing organizations responsible for safe operation of four nuclear production reactors, design of nuclear materials processing facilities, and overall security for the site-wide inventory of classified information and weapons grade nuclear materials at a U.S. Department of Energy site. Larry's human resources experience includes monitoring and consoling a total workforce of over 10,000 during a two-year union campaign by the United Steelworkers, developing strategies and policies for implementing unique wage practices consistent with complex and long-held seniority procedures for this workforce, management of a commercial explosives manufacturing facility operated under an aggressive Oil, Chemical and Atomic Workers (OCAW) contract, and direct management of technical and operations staffs up to 550. Larry retired in 2004 and holds a Bachelor of Science Degree from Lamar University

Arthur Kareff--Brings over 35 years of business experience in consumer and technology products marketing, strategic planning and executive level management. In 1997 he established AJK Associates, a management consulting firm that focused on the strategic development and field implementation processes required to deliver client growth and profitability. His experience includes bringing startup companies to market, channel and market expansion, and negotiation and implementation of strategic business partnerships. Major clients included the International Dairy Foods Association, Suiza-Morningstar Foods and GAP Technologies. Before starting his own company he held various senior level positions. Including, Executive Vice President for the Rockola Corporation, a global manufacturer of digital juke boxes and beverage vending machines and Vice President of North America Sales and Vice President International Market Development for Mars Inc. a global supplier of transaction payment systems to the beverage, vending, foodservice and gaming industries. Additional experience includes the Snapple Beverage Company where his responsibilities as the National Vending Manager included the development and management of the corporate cold drink sales and marketing strategy for the company and its 300 distributors and with Beverage Management Incorporated as Director of Cold Drink Marketing for the companies 10 multi state soft drink bottling operations.

Sybil Keeble - After over 20 years as Manager of the Birmingham, Alabama division of Shook & Fletcher (a contractor and distributor of industrial insulation) started a branch in Knoxville. Advised and worked with manufactures of ferrous and nonferrous metals, along with clients who had lower temperature needs. After 20 years of successfully managing this Knoxville branch, retired in 1998

Frank Kot - has over 40 years of diverse engineering and product development experience n the Consumer Electronics industry. He recently retired from Philips, a major global consumer and industrial electronics company, as Senior Director of Strategic Product Planning for US Projection Television products. He held various positions at Philips, including Director of advanced digital set-top technology and VP of Engineering of an in-house startup technology business (PHIS). Primary skills are product development planning and engineering management. He has earned Bachelor and Master of Science degrees from the University of Illinois and a Master of Business Administration from Loyola University in Chicago. For the past 20 years he has been an active volunteer for AYSO (American Youth Soccer Organization).

Alex Leus--served in the US Navy Submarine Corps 1961 - 1967. Graduated from University of Detroit Mercy with Bachelor of Electrical Engineering, 1969 and a Master of Engineering, 1970. Completed 50% graduate course requirements for a Doctor of Engineering. Retired from DTE Energy, a power utility company located in Detroit, Michigan where also cooped as a student engineer. Spent 33 years with DTE Energy of which 22 years were in instrumentation and control system research and design, reliability analysis, risk assessment and ergonomics design for fossil and nuclear power plants. Including 3 years as a Supervisor in this area. The remaining 11 years were in the areas of business process improvement, which included team human dynamics, business process dynamics, business process dynamic modeling, continuous improvement, reengineering and Six-Sigma applications in the areas of administration, power plants and energy distribution work flows within the DTE Energy Corporation. Retired for approximately eight years, 6 ½ years of those 8 years served as a volunteer math and science tutor at Sequoyah High School located in Madisonville, TN.

Tsutomu (Tom) Motoyama - A Japanese native US citizen who worked for thirty-one years in TV electronics design and manufacturing at Philips USA and Canada. Tom, earned degrees in Broadcasting Engineering from Nippon Electrical Engineering College in Tokyo, Japan and in Computer Science from Concordia University in Montreal, Canada. His customer satisfaction concepts in product quality stem from experience garnered in understanding the unique environment and culture of enterprises throughout overseas assignments at various locations including Algeria, China, Malaysia, Netherlands, and Singapore, as well as business trips to around fifty countries. One of his inventions "Blue Screen (mute Video and/or Sound)" among other patents is widely used worldwide. Until he retired, he served as Director of New Products Quality at Philips USA and as Director of Product Quality Worldwide at TCL China as Philips and RCA OEM.

Herb Nachman - is a marketing/communications specialist with a BA in Journalism & Mass Communications from UNC, Chapel Hill. Has over 30 years experience as a printing sales & healthcare marketing/communications executive in New York. He operated his own marketing/communications firm, producing healthcare educational programs for pharmaceutical clients. He launched the Acuvue Contact Lens from Johnson & Johnson to the national professional marketplace. Moving to Nashville in 1995, he directed marketing for the Bureau for At-Risk Youth, a national provider of educational services. Herb has served on numerous nonprofit boards including President of Nashboro Woods Homeowners Association, the First Unitarian Church of Nashville, Nashville Cares and Meals on Wheels of Stamford, CT. Herb is a Major, USAFR retired and served in Korea.

Grant Palmer -

Dana Peterka - Received his Bachelor of Science degree from South Dakota School of Mines. Has completed over 40 educational programs including Certified Financial Counselor Training by Dave Ramsey, Work Process Re-engineering by Geary Rummler, Creative Problem Solving at Synectics, New Product Development at the University of Michigan, and Marketing and Business Management programs at Columbia University. Served as Director of Marketing and IT Director at a Dow Jones 30 industrial company. Is Chair of the Small Business and Retail Committee of the Roane County Chamber of Commerce and past Chair of the Greater Knoxville SCORE Chapter. Enjoys doing volunteer work including working with small business managers to improve their effectiveness

Walter Roessler - Holds a BSIE and an MBA with an Econ Major, retired from General Motors after 39+ years, half of which was involved in Industrial and Systems Engineering activities including factory floor process and methods improvements and design and implementation of business systems in large manufacturing operations.  The last 20 years were spent in Materials Management and Purchasing, managing and directing Production/Inventory Control activities, plus responsibility for a buying and supplier quality group overseeing $2.5B annual procurement value. A member of AIIE (American Institute of Industrial Engineers) and a Lifetime Certified Purchasing Manager (NAPM).  Has led major fund raising activities and served as an officer and board member of various nonprofit activities.

Stewart G. (Stu) Siewert - Graduated from Tennessee Tech with a degree in Music and then became an officer in the U.S. Army (Signal Corps) for three years. Upon leaving the military, he entered the University of Tennessee and obtained a Masters Degree in Accounting. He worked 33 years for Deloitte & Touche public accountants including 16 years in international locations in the Far East, Western and Eastern Europe. Major areas of interest were in turnaround management, operations, and mergers and acquisitions.

Vickie Smith - Worked in insurance business with special relationship with General Motors in pilot program with dealers before serving as financial manager for large dealer. In 1989, partnered to start a building supply business which grew from 5 to 50 employees and a full manufacturing shop. Completed degree in accounting at Tennessee Tech before acquiring an old line hardware store in 2001. Revived the business and expanded sales by 49% before liquidating in 2005 at retirement. Served as officer and board member for various nonprofit and professional organizations.

Larry Struttmann- Graduated with a degree in Mechanical Engineering in 1947 and spent his working years in the anti-friction bearing industry. Is currently President of the National Association of Investor Corporation (NAIC) chapter formed in Knoxville. NAIC is a 51 year old organization dedicated to teaching methods on how to evaluate common stock Since retiring in 1995 has been doing SCORE counseling in Loudon County and works closely with the Loudon County Chamber of Commerce. Also, lectures to ROTC High School students on the Free Enterprise System.

Gerald Weinerman - [ON INACTIVE STATUS] has degree in accounting from the College of the City of New York and did graduate work in systems, accounting and law at both NYU and Columbia University. Was the Credit Vice President for Philips Consumer Electronics, which included budgeting, staffing, terms of sale, floor planning, and branch offices in 10 cities. Prior to joining Philips, did public accounting, private accounting, insurance and investment work.

Tom Whisman - Currently Business Reference manager at Knox County Public Library. He received a BA in Italian and did graduate work in French, Italian, and Ornamental Horticulture & Landscape Design at the University of Tennessee. He also completed an MS in Information Science at the University of Tennessee and has 37 years experience in reference/research, 17 of those in business information. Served as president of DiscoverET (formerly KORRnet), East Tennessee's community website portal

Walter Williams - Received an Industrial Engineering Degree from the Ohio State Universality and MBA from University of Dayton. After working in manufacturing with engineering, plant and general management responsibilities, he founded a consulting company for computer based business systems for manufacturing as a regional BM business partner . Then worked with University of Tennessee's Center for Industrial Services as an Electronic Commerce Consultant serving small business across the state of Tennessee. Volunteer activity in Knoxville included board member duties for such organizations as Knoxville Chamber of Commerce, American Red Cross, APICS and Kidney Foundation. Recent work activities include consulting and Search Engine Optimization (SEO) for Internet web site design.

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